Defining Objectives of a KPI

This topic describes the procedure to define a KPI which constitutes goal and objectives of the KPI that are being defined along with details about KPI being applied to either a process or activity.

Defining the objectives form the first step in KPI creation. This page explains the options available and details the needed for each of the parameter being considered.

1. Click Unit of Measure drop-down under Define Objectives section and select the required unit - Second or Minute or Hour or Day or Week or Month or Year or Integer or Percentage or Float.

   Note:

   • For measures such as 'Average completion time of a process' and 'Average completion time of an activity', select Unit of Measure in terms of time, such as 'Minute', 'Day', 'Hour', ' Week', 'Month', or 'Year'. The Unit of Measure specified while creating a Business Measure will take priority over the same specified in KPI execution. The Unit of Measure specified in the KPI execution is for visualization.
   • For measures such as 'Total no. of instances for all processes', select Unit of Measure as 'Integer'.
   • For measures such as 'Percentage of Waiting instances of a Process', select Unit of Measure as 'Percentage'.
2. Enter a target value in the text box next to Target Value.

   Note: Target value is a value that an enterprise sets to measure the performance of a process, organization unit, enterprise data object, Web service and so on. This is a mandatory field.

3. Click to add the range limits. For each range limit, specify a name, and enter the lower and upper limits in their respective columns as required.
   Note: You can have lower limit of the first range and upper limit of the last range as unbounded, that is, you can leave the lower limit of the first range and the upper limit of the last range empty - the boundaries for these are filled at run-time accordingly).